Template notice: consumer-withdrawal rules differ by jurisdiction (e.g. the
EU 14-day right and its digital-services exception). Confirm final wording with counsel.
1. The fee, in short
A Challenge fee is a one-time payment for access to an evaluation program on a demo
account. There are no recurring charges.
2. When you get the fee back
- Fee refund with first payout: when you pass the Challenge and receive your first
reward on the funded account, the full Challenge fee for that account is added to it.
- Before delivery: if you paid but your MT5 account has not yet been created, you
may cancel for a full refund — write to
support@protradersfunding.com.
- Our error: duplicate charges, or an account that could not be provisioned within
24 hours, are refunded in full.
3. When the fee is not refundable
- After your MT5 credentials have been delivered and trading is possible, the service is deemed
performed in full; starting the Challenge waives the standard withdrawal period to the extent
permitted by law.
- Failing a Challenge (breaching a loss limit or otherwise not meeting the objectives) does not
entitle you to a refund.
- Accounts terminated for prohibited conduct under the Terms are not refunded.
4. Discounts and coupons
If a coupon was applied at checkout, any refund equals the amount actually paid, not the list
price. Promotional discounts have no cash value on their own.
5. How refunds are processed
Approved refunds go back to the original payment method, normally within 5–10 business days
depending on the provider. To request one, e-mail
support@protradersfunding.com from your registered address with the
order number.
6. Chargebacks
Please contact us before opening a card dispute — unwarranted chargebacks lead to account
termination under the Terms. Legitimate refund claims are honoured without a dispute.
